Refund policy

Full Refund Before Shipment
If your item has not yet been shipped, you are eligible for a full refund. Please contact us immediately to request a refund.

Issues with Your Order
If there is a problem with your order (such as non-delivery, wrong items sent, or damage), please contact us. We will assess the situation to determine if you are eligible for a refund. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions please contact us at identitybrandofficial@gmail.com